Q-linea AB is a publicly listed diagnostics company dedicated to developing and delivering solutions that enable healthcare providers to diagnose and treat infectious diseases as quickly as possible. Our vision is to help save lives by ensuring that antibiotics remain an effective treatment for future generations. The company was founded in 2008 by researchers from the Rudbeck Laboratory at Uppsala University, together with Olink Bioscience AB and the Uppsala University holding company UUAB. Today, Q-linea consists of an interdisciplinary and highly motivated team operating in modern and well-equipped facilities in Sweden (Uppsala Science Park and Fyrislund), Italy and US.

Teamleader Customer Support
Do you want to lead a dedicated support team at the forefront of technology? We are looking for someone who wants to take a key role in developing our technical customer support function. As Teamleader Customer Support at Q-linea, you will work at the intersection of technology, support, and leadership, and contribute to improved infectious disease diagnostics – for real.

About the Role
In this role, you will coach and develop our support team. You will have full responsibility for support processes, case flow, and continuous improvement, and serve as technical support and escalation point for complex cases. The role involves close collaboration with QA/RA, development, production, sales, as well as customers and external partners. You will work cross-functionally with colleagues in Sweden, Italy, and the USA. The position reports to the VP Sales EMEA, who holds personnel and budget responsibility for the unit.
Location: Uppsala. The role involves national and international travel.

Example Responsibilities:
* Lead and work both strategically and operationally within the technical customer
* Coach, develop, and follow up on team members and their work.
* Develop and monitor relevant KPIs and lead improvement initiatives.
* Coordinate support cases and drive efficient case handling.
* Provide technical assistance, troubleshoot field issues, and support documentation and training.
* Ensure compliance with regulatory requirements (e.g., ISO 13485).

Qualifications
We are looking for someone with:
* At least 3 years of hands-on technical support and/or field service experience within MedTech or IVD.
* Minimum 2 years of leadership experience, e.g., as a project manager, team leader, scrum master, etc.
* Academic education in biotechnology, mechanical engineering, or similar field.
* Good understanding of regulatory requirements in life science (e.g., ISO 13485, 21 CFR Part 11).
* Experience with CRM/ticketing systems and documentation processes.
* Either fluent in English (speaking, understanding, and writing) or fluent in Swedish and very good English.

Meriting:
* Experience in laboratory environments.
* Experience with microbiology and/or AST testing.
* Ability to produce support materials and train users/partners.
* Additional language skills in Italian and French.
* Experience using CRM systems such as Salesforce, SAP, ServiceMax.

Personal Qualities
* Structured, action-oriented, and solution-driven ('a doer').
* Strong communicator with excellent pedagogical skills.
* Relationship-builder and team player.
* Confident in driving and prioritizing tasks in a dynamic environment.
* Genuine interest in improving customer experience and technology.

We offer you the opportunity to make a real difference in an organization where your contribution truly matters – both for patients’ lives and our shared future. We look forward to your application!